Refund & Return Policy

Last updated: August 28, 2026

We want you to be happy with what you ordered. If something is not right, this page explains exactly how to send it back and what happens next. This policy applies to orders placed on posh-elements.com and does not affect any rights you have under applicable consumer law.

The short version

You have 30 days from the day your order is delivered to request a return. Items must be unworn, unwashed and in their original condition with tags attached. Email us first, send the item back, and we refund you within 5 to 10 business days of receiving it.

Return window

Requests must reach us within 30 calendar days of the delivery date shown on the carrier tracking. Returned items should then be posted back to us within 14 days of us sending you the return instructions.

Condition of returned items

To be accepted, an item must be:

• unworn, unwashed and unaltered
• free of marks, scent, make up and pet hair
• fitted with its original tags, still attached
• returned with any belt, tie or dust bag it came with

Trying something on to check the fit is expected and fine. Wearing it out is not.

Items we cannot accept back

• Items clearly marked Final Sale on the product page at the time of purchase
• Items returned after the 30 day window has closed
• Items that come back worn, washed, altered, damaged or without tags

If an item reaches us in a condition we cannot accept, we will contact you with photographs. You can have it posted back to you at your cost, or we can dispose of it if you prefer. We do not issue partial refunds for items that fail the condition check.

How to start a return

1. Email Support@posh-elements.com with your order number, which items you are returning and the reason.
2. We reply with the return address and instructions, normally within one business day.
3. Pack the items securely, include a note with your order number, and post them back using a tracked service.
4. Send us the tracking number so we can watch for the parcel.

Please wait for our reply before posting anything. Parcels that arrive without a prior return request take much longer to match to an order and refund.

Return shipping costs

If you are returning an item because you changed your mind, the size was not right or it did not suit you, you pay the return postage. We recommend a tracked service, because until the parcel reaches us it remains your responsibility.

If we sent the wrong item, or the item was faulty or damaged when it arrived, we pay the return postage. Contact us and we will tell you how before you send anything.

Refunds

Once your return arrives we check it, and we email you to confirm whether it has been accepted. Accepted refunds are issued within 5 to 10 business days of that check.

Refunds always go back to the original payment method used for the order. We cannot refund to a different card, to a bank account or as store credit. Depending on your bank or card issuer it can take a further 3 to 10 business days for the money to appear on your statement.

Because we do not charge for outbound shipping, there is no shipping fee to deduct. You are refunded the full price you paid for the items you send back.

Faulty or incorrect items

If your order arrives faulty, damaged or is not what you ordered, email us within 7 days of delivery with your order number and photographs. We will arrange a replacement where we still have stock, or a full refund including the original shipping charge, and we will cover the cost of sending the item back.

Exchanges

We do not process direct exchanges. Because we buy in short runs we cannot reliably hold a different size while a parcel travels back to us. The dependable way to change a size or colour is to place a new order for the piece you want and return the original for a refund under this policy.

Cancelling an order

Email us with your order number as soon as possible. If the order has not been packed we will cancel it and refund you in full. Once it has been handed to the carrier it has to be returned under the normal process above.

Where to send returns and questions

Do not send a parcel to this address before contacting us, as returns need a reference so we can match them to your order.

Posh Elements Boutique
14 Milton Street, Seville, OH 44273, United States
Email: Support@posh-elements.com
Phone: +1 216-240-8667
Customer service hours: Wednesday to Sunday, 10:00 AM to 4:00 PM Eastern Time