Posh Elements Boutique

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Order Tracking

Find out where your parcel is and what each status means.

Track an order

Enter the order number from your confirmation email along with the billing email address you used, and we will show you the current status.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Other ways to check

  • Your dispatch email. When your parcel leaves us we email you a tracking number and a link to the carrier.
  • Your account. If you ordered while logged in, every order and its status is listed under Orders in My Account.

What the statuses mean

  • Processing: payment has gone through and your order is with us to be picked and packed. This normally takes 1 to 2 business days.
  • Completed: your parcel has been handed to the carrier and the tracking email has been sent.
  • On hold: we need something from you, usually a confirmation of an address. Check your email, including the spam folder.
  • Cancelled or refunded: the order will not ship and any payment has been returned to your original payment method.

Tracking is not updating

Carrier tracking can take up to 24 hours after dispatch to show its first scan, and parcels sometimes go a day or two between scans while they are in transit. If there has been no movement for two business days, email Support@posh-elements.com with your order number and we will open an enquiry with the carrier.

If tracking shows the parcel as delivered but it is not with you, please tell us within 7 days of that scan so we can act on it in time. There is more on this in our Shipping Policy.

Need a person?

Email Support@posh-elements.com or call +1 216-240-8667, Wednesday to Sunday, 10:00 AM to 4:00 PM Eastern Time.

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