Frequently asked questions

We ship within the United States only at the moment, including all 50 states. We are not able to accept international orders through the website yet. If that changes we will say so on this page and in our Shipping Policy.

Nothing. Shipping is free on every order going to a United States address, with no minimum spend. There is no shipping line to pay at checkout.

Orders are picked and packed within 1 to 2 business days. Once the parcel is handed to the carrier, standard delivery usually takes a further 3 to 7 business days. Business days are Monday to Friday and do not include public holidays. Carrier delays are outside our control, but if a parcel looks stuck we will chase it with you.

Yes. When your parcel leaves us we email you a tracking number. You can also look up an order on our Order Tracking page or from the Orders tab inside My Account. Tracking can take up to 24 hours to start showing scans.

Email Support@posh-elements.com as soon as you can with your order number. If the parcel has not been packed yet we can usually change the address or cancel it. Once it has been handed to the carrier we cannot recall it, and the order would need to be returned under our normal returns process.

Yes. You have 30 days from the day your order is delivered to ask for a return. Items need to be unworn and unwashed, with the original tags still attached and in a condition we could sell again. Full detail is in our Refund & Return Policy.

Email Support@posh-elements.com with your order number and which items you want to send back. We will reply with the return address and instructions. Please wait for that reply before posting anything so we can match the parcel to your order.

If you are returning something because you changed your mind or the fit was not right, you pay the return postage. If we sent the wrong item or the item arrived faulty, we cover the return postage and we will tell you how when you contact us.

Once your return reaches us and has been checked, we issue the refund within 5 to 10 business days. It goes back to the card or payment method you used to pay. Your bank may take a few extra days to show it on your statement. Original shipping charges are not refunded unless the return was our error.

We do not process direct exchanges, mainly because stock in a small shop moves quickly and we cannot hold a size for you. The reliable way to swap a size or colour is to place a new order for the piece you want and return the original for a refund.

We accept Visa, Mastercard, American Express, Discover, Diners Club and JCB. Card payments are processed by Stripe. All prices and charges on this site are in United States dollars (USD).

Your card details are entered on a secure, encrypted checkout and are handled by Stripe, our payment processor. Posh Elements Boutique never sees or stores your full card number. There is more detail on our Secure Checkout and Payment Policy pages.

Each product page lists the sizes we have in stock, and our size chart gives the body measurements each size is cut for. Where a piece runs noticeably small or large we say so in the description. If you are between sizes and not sure, email us and we will measure the actual garment for you.

Sometimes, but not always. We buy in short runs and a lot of pieces are one off. Email us the product name and we will tell you honestly whether more is coming.

No. You can check out as a guest. Creating an account simply saves your address and keeps your order history in one place for next time.