Privacy Policy

Last updated: August 28, 2026

This policy explains what personal information Posh Elements Boutique collects when you use posh-elements.com, why we collect it, who we share it with and what control you have over it. We have tried to write it in plain language rather than legal shorthand.

Who is responsible for your information

Posh Elements Boutique
14 Milton Street, Seville, OH 44273, United States
Business Entity Number: 4983759
Email: Support@posh-elements.com
Phone: +1 216-240-8667

Information you give us

• When you place an order: your name, billing address, delivery address, email address and, if you provide one, a telephone number.
• When you pay: your card details are entered directly with our payment processor. We receive only a confirmation of payment, the card type and the last four digits.
• When you create an account: your email address, a password stored in encrypted form, and your saved addresses and order history.
• When you contact us or sign up for emails: your name, your email address and whatever you choose to write in your message.
• When you leave a product review: your name as you enter it and the content of the review.

Information collected automatically

Like most websites, our server and the tools we use record technical information when you visit: your IP address, browser type and version, device type, the pages you viewed, and the site you arrived from. This is used to keep the site working, to spot abuse and to understand which pages are useful.

Why we use your information

• To take payment for an order and to send it to you
• To email you order confirmations, dispatch notices and tracking
• To answer your questions and handle returns and refunds
• To keep records we are required to keep for tax and accounting
• To detect and prevent fraudulent orders
• To send marketing emails, but only if you have asked to receive them

We do not use your information to make automated decisions that produce legal effects for you, and we do not build advertising profiles about you.

Marketing emails

We only send marketing emails to people who have signed up for them. Every one of those emails has an unsubscribe link, and unsubscribing takes effect immediately. Unsubscribing does not stop transactional emails about an order you have placed, because we need to be able to tell you that your parcel has shipped.

Cookies

Cookies are small files a website stores in your browser. We use them for a small number of specific jobs:

• Strictly necessary: to remember what is in your basket, to keep you logged in and to make the checkout work. The site cannot function without these.
• Preferences: to remember choices such as a dismissed notice.
• Measurement: to count visits and see which pages are used, in aggregate.

You can delete or block cookies in your browser settings at any time. If you block strictly necessary cookies, the basket and checkout will not work.

Who we share information with

We do not sell your personal information, and we do not share it with anyone for their own marketing. We share only what is needed, with:

• Our payment processor (Stripe), to take payment and process refunds.
• Delivery carriers, to get your parcel to you. They receive your name, delivery address and, where relevant, contact details for delivery notifications.
• Our web host and email provider, who store the site and send our emails on our behalf.
• Our accountant and tax authorities, where the law requires it.

We may also disclose information if we are legally required to do so, or to protect our rights or the safety of others.

How long we keep it

Order records are kept for as long as we need them for accounting and tax purposes, which is normally seven years. Account details are kept until you ask us to close the account. Marketing sign ups are kept until you unsubscribe. Contact form messages are kept for up to two years.

Your choices and rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy
• correct anything that is wrong or out of date
• delete your information, where we are not required to keep it
• stop sending you marketing email

Email Support@posh-elements.com and we will respond within 30 days. We may need to confirm your identity first so that we do not hand your details to somebody else.

If you live in California

Under California law you have the right to know what categories of personal information we collect and how we use them, to request access to or deletion of that information, and not to be treated differently for exercising those rights. Posh Elements Boutique does not sell or share personal information as those terms are defined by the California Consumer Privacy Act. To make a request, use the email address above.

Children

This site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, email us and we will delete it.

Security

The site runs over an encrypted HTTPS connection, card details are handled entirely by our payment processor, passwords are stored encrypted, and access to order records is limited to the people who need it. No system can be guaranteed perfectly secure, but these are the measures we take. Our Secure Checkout page has more detail.

Links to other sites

Our pages sometimes link to other websites, such as our social media profiles or a carrier tracking page. We are not responsible for the privacy practices of those sites, and we would encourage you to read their policies.

Changes to this policy

If we change this policy we will update the date at the top of this page. If the change is significant we will say so on the site.

Contact us about privacy

Posh Elements Boutique
14 Milton Street, Seville, OH 44273, United States
Email: Support@posh-elements.com
Phone: +1 216-240-8667