Return & Refund Policy

At POSH ELEMENTS BOUTIQUE, customer satisfaction is important to us. We strive to provide quality primitive farmhouse décor products along with reliable customer service. If you are not completely satisfied with your purchase, our return and refund process is designed to be simple, fair, and transparent.

By placing an order through POSH ELEMENTS BOUTIQUE, you agree to the terms outlined in this Return & Refund Policy.

Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

  • Unused and in original condition
  • Returned in the original packaging
  • Include all accessories, tags, and included materials
  • Accompanied by proof of purchase or order confirmation

Returns that do not meet these conditions may not qualify for a refund.

We do not accept returns after the 30-day return period has expired.

Non-Returnable Items

The following items may not be eligible for return:

  • Final sale or clearance items
  • Customized or personalized products
  • Used, damaged, or altered items
  • Products returned without original packaging

Return Method

All returns must be completed by mail.
At this time, we do not offer in-store returns or exchanges.

To request a return, please contact our support team before sending your package.

Return Shipping

For eligible approved returns, customers may receive return instructions and a return shipping label when applicable.

If a return is requested due to:

  • Incorrect order placed by the customer
  • Change of mind
  • Preference issues

the customer may be responsible for return shipping costs.

How to Return an Item

To complete a return:

  1. Securely package the item in its original packaging
  2. Include all original contents and order information
  3. Attach the return label if provided
  4. Ship the package to the return address provided by our support team

Please do not send returns without contacting us first.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us process your claim quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged product and packaging

Claims submitted without photo evidence or after the reporting period may not qualify for replacement or refund.

Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds are processed back to the original payment method used during checkout.

Please allow up to 7 business days for the refund to appear on your account, depending on your payment provider or financial institution.

Shipping Information

  • Processing Time: 1–3 Business Days
  • Transit Time: 3–7 Business Days
  • Estimated Delivery Time: 4–10 Business Days
  • Order Cut-Off Time: 5:00 PM
  • Shipping Region: United States
  • Shipping Method: Standard Shipping

Shipping times may vary during holidays, carrier delays, or high-volume periods.

Contact Information

Website: POSH ELEMENTS BOUTIQUE
Business Name: POSH ELEMENTS BOUTIQUE

Business Address:
25546 Mill St
Olmsted Falls, OH 44138
United States

Email: gpjposh@gmail.com
Phone: +1 (216) 240-8667

Response Time: Our customer support team responds to all inquiries within 24–48 business hours.