Order Cancellation Policy

At POSH ELEMENTS BOUTIQUE, we understand that sometimes an order may need to be changed or canceled after it has been placed. We aim to make our cancellation process clear, fair, and straightforward while ensuring efficient order handling and customer service.

By placing an order through POSH ELEMENTS BOUTIQUE, you agree to the terms outlined in this Order Cancellation Policy.

Order Cancellation Requests

Customers may request to cancel an order within 12 hours of placing it.

To request a cancellation, please contact us as soon as possible using the contact information below.

Contact for Cancellation Requests

 Email: gpjposh@gmail.com
 Phone: +1 (216) 240-8667

Because orders may enter processing, packaging, or shipping preparation shortly after being placed, cancellation requests submitted after the allowed timeframe may not be approved.

Cancellation Eligibility

An order may be canceled if:

  • The order has not yet been processed
  • The package has not been prepared for shipment
  • The shipment has not already been handed over to the carrier

Once an order has been:

  • Processed
  • Packaged
  • Shipped
  • Marked for fulfillment

it may no longer be eligible for cancellation.

Eligible items may still qualify for return under our Return & Refund Policy after delivery.

Refunds for Canceled Orders

If your cancellation request is approved before shipment or processing, a full refund will be issued to the original payment method used during checkout.

Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

Orders Already Shipped

If your order has already shipped, it can no longer be canceled.

In such cases, customers may:

  • Receive the package
  • Request a return after delivery if eligible under our Return Policy

Shipping charges, if applicable, may not be refundable once shipment has occurred.

Customized or Special Orders

Customized, personalized, made-to-order, or special-order products may not be eligible for cancellation once production or preparation has started.

This may include:

  • Personalized décor items
  • Special-order inventory
  • Custom farmhouse décor products
  • Limited production items

If customization work has already begun, cancellation requests may be denied.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If you entered an incorrect address:

  • Contact us immediately after placing your order
  • Address changes may only be possible before shipment
  • Once an order has shipped, address modifications may no longer be available

Additional shipping fees may apply for returned or reshipped packages caused by incorrect customer-provided addresses.

Fraud Prevention & Order Review

We reserve the right to:

  • Refuse suspicious orders
  • Cancel high-risk transactions
  • Request additional verification before processing certain orders

If an order is canceled due to security or fraud concerns, customers will be notified and refunded when appropriate.

Contact Information

Website: POSH ELEMENTS BOUTIQUE
Business Name: POSH ELEMENTS BOUTIQUE

Business Address:
25546 Mill St
Olmsted Falls, OH 44138
United States

Email: gpjposh@gmail.com
Phone: +1 (216) 240-8667

Response Time: Our customer support team responds to all inquiries within 24–48 business hours.